Refund policy

At Elegantique, we strive to ensure that you are completely satisfied with your purchase. If you are not happy with your order or have received a defective product, our return policy outlines how you can return or exchange the item.

Eligibility for Returns

You may request a return within 14 days of receiving your order. Products must be in their original condition, unworn, unwashed, and in the original packaging with all labels attached.

How to Request a Return or Exchange

To initiate a return or exchange, please email our support team at info@myelegantique.com with your order number and the reason for your return. We will guide you through the process and provide further instructions.

Refunds and Exchanges

Once the returned product is received and inspected, we will process your refund or exchange promptly. Please note that shipping charges are non-refundable, unless the product was defective or the return was due to an error on our part.

Additional Information

If you have questions about your return or need further assistance, please feel free to contact us at info@myelegantique.com. We value your feedback and aim to continuously improve our service.